Manage orders and fulfillment

Orders move through a simple pipeline: Pending confirmation → Confirmed → Shipped → Completed, or Cancelled at any point. A shipped order completes itself automatically after 7 days if the customer never confirms receipt.

1. 1

   Open an order

   Go to Orders to see every order with its customer, items, contact details, and a Channel badge showing whether it came in through WhatsApp or an online payment gateway.

   
2. 2

   Message the customer

   Click Message to open a WhatsApp chat with the customer directly.

   
3. 3

   Update the status

   Use the status dropdown on the order to move it forward — for example from Confirmed to Shipped.

   
4. 4

   Add tracking

   For a shipped order, enter the Tracking number and pick the courier from the dropdown — this builds a Track Package link for the customer.